We are seeking an experienced and reliable Intermediate IT Specialist to join our IT department. The ideal candidate will be responsible for ensuring the smooth operation and maintenance of our computer systems, network infrastructure, and related technologies. This role involves hardware and software support, preemptive maintenance, network administration, and VPN configuration and troubleshooting.
Key Responsibilities:
- Maintain and monitor the company’s computer park, including desktops, laptops, printers, and other peripherals.
- Install, configure, and troubleshoot software and operating systems across multiple platforms.
- Provide first- and second-line support for end-users regarding hardware, software, and connectivity issues.
- Set up, configure, and maintain local and remote VPN connections; troubleshoot and resolve connectivity issues.
- Administer and maintain local area network (LAN), wireless network (Wi-Fi), and internet connectivity to ensure stable and secure access.
- Perform routine and preemptive maintenance tasks to reduce downtime and maintain system performance.
- Carry out ad-hoc repairs, updates, or configurations as required.
- Maintain accurate documentation of systems, configurations, and support activities.
- Collaborate with other IT team members to plan and implement improvements or upgrades.
- Ensure compliance with IT policies and procedures, especially in relation to security and data protection.
Required Qualifications:
- Diploma or bachelor’s degree in Information Technology, Computer Science, or related field.
- 2–4 years of experience in IT support, network administration, or related role.
- Solid knowledge of Windows and/or macOS environments.
- Experience with computer hardware, software installation, and troubleshooting.
- Familiarity with networking principles (TCP/IP, DNS, DHCP), routers/switches, and firewall configurations.
- Experience with VPN setup and troubleshooting (e.g., IPSec, SSL VPNs).
- Ability to perform hardware maintenance and basic repair tasks.
- Strong analytical and problem-solving skills.
- Good communication and interpersonal abilities.
- Ability to work independently and manage priorities effectively.
- Proficiency in French is a plus.
Please send your CV by WhatsApp to +961 03 996 430 with the subject title: Intermediate IT Specialist.